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Refund/Return Policy

Data Collection Hardware and Accessories Return Policy

1. MicroSurvey offers a 15-day return policy on Data Collection Hardware and accessories.
2. Please call 1-800-668-3312 or e-mail our Returns Department at returns@microsurvey.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and nature of the problem.
3. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the hardware manufacturer and MicroSurvey.
4. Customer is responsible for shipping charges on returned items; MicroSurvey will match your shipping method on replacement or exchange item(s).
5. MicroSurvey strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
6. If merchandise arrives damaged, you should REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for MicroSurvey to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify MicroSurvey immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify MicroSurvey of the damaged goods within 15 days of arrival, our regular return policy will override any claim of damage. Call 1-800-668-3312 or your MicroSurvey account representative to arrange for carrier inspection and a pick up of damaged merchandise.
7. MicroSurvey will accept return of DEFECTIVE Data Collection Hardware and accessories within 15 days of your receipt of the package. Credit, exchange, replacement or repair will be given at MicroSurvey's discretion.
8. MicroSurvey will accept return of NON-DEFECTIVE Data Collection Hardware and accessories within 15 days of your receipt of the package. Credit, exchange or refund will be given at MicroSurvey's discretion. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
9. NON-DEFECTIVE Data Collection hardware or accessories that are returned for credit MUST BE IN BRAND NEW CONDITION without scratches, dirt or any marks that will prevent the unit from being resold at full price. Data Collection hardware or accessories deemed to be in USED CONDITION may be returned, or rejected at MicroSurvey's discretion. A discount, determined by MicroSurvey, will be deducted from the credit issued.


Software Return Policy

1. Please call 1-800-668-3312 or e-mail our Returns Department at returns@microsurvey.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and nature of the problem.
2. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, disks and documentation provided by MicroSurvey.
3. Customer is responsible for shipping and duty charges on returned items; MicroSurvey will match your shipping method on replacement or exchange item(s).
4. MicroSurvey strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
5. If merchandise arrives damaged, you should REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for MicroSurvey to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify MicroSurvey immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify MicroSurvey of the damaged goods within 15 days of arrival, our regular return policy will override any claim of damage. Call 1-800-668-3312 or your MicroSurvey account representative to arrange for carrier inspection and a pick up of damaged merchandise.
6. MicroSurvey will accept return of software within 30 days of your receipt of the product. Credit, exchange or refund will be given at MicroSurvey's discretion.
7. Special Note for Data Collection packages: Should you wish to return a data collection package, including the hardware, software and accessories, you must return the complete package within 15 days of your receipt of the product(s). See the Data Collection Hardware and Accessories Return Policy for more details.

Please call your account representative if you have any further questions